Professionalism

  • Promote professionalism through my products, services, and interaction with others.
  • Fulfill all obligations in a respectful and business-like manner.
  • Conduct myself in a manner that will not denigrate this industry or other inventory professionals.
  • Support fellow members and other asset industry professionals for the common good of the industry.
  • Promote the competency and professionalism of myself and my staff through continuing education.

Integrity

  • Conduct myself with honesty and integrity in all business and personal relationships.
  • Answer all questions truthfully and honestly prior to, during, and after services rendered.
  • Offer services only for which I am qualified, and make every effort to refer a service professional for those I cannot perform.
  • Promote and advertise my services honestly.
  • Respect the intellectual property of others and will not use this proprietary information without permission.

Confidentiality

  • Honor the trust expected of an inventory professional.
  • Take precautions to maintain all customer information in a secure manner.
  • Do not disclose information about my customers (i.e., data, photos, reports, etc.), in verbal or written form.
  • Do not sell, share, trade, or otherwise provide customer databases to other companies or individuals.
  • Publish client testimonials only with their written consent.

Customer Service

  • Serve customers with respect and courtesy.
  • Arrive at the scheduled time, prepared to complete the task promptly and efficiently.
  • Complete all projects within the agreed-upon timeframe and deliver the finished product on time and in the format expected.
  • Place customers’ needs first.
  • Strive to exceed customer expectations.